Wednesday, January 25, 2012

Scanner Troubles - Canon ImageFORMULA DR-C125

There was a problem with my Canon ImageFORMULA DR-C125 yesterday.

When I scanned the first few pages of the 10-some books I just tore apart, it showed the error message "double paper-feed has occurred. Please check the document and the scanned image on the display and scan the document again" even though there was clearly no double paper feed at all.  After a several attempts which all resulted in the same message, I did everything that I could think of - turned off and on the scanner, cleaned inside the scanner, rebooted PC and etc. but nothing worked.

So I went to Canon's website and downloaded the latest version (Ver2.3) of the CaptureOnTouch application to install.  After some more struggle on some stupid reason, this re-installation of the software did the trick and I could scan pages no problem.


Above mentioned another struggle - after re-installing the application, I thought there was a new option in the PDF setting screen, which was to let you choose whether to make the document compatible with PDF/A format.  Naturally I selected this option thinking it wouldn't do any harm, which actually turned out to have been kind of a mistake - it limited the subsequent OCR language options and there was no Japanese (I was scanning Japanese books).

I thought updating the CaptureOnTouch software caused this problem so I again removed the software and then re-installed the original version, which didn't solve the problem until I deselected the PDF/A compatibility option (well, it wasn't a new feature for V2.3).  It only took me about three hours to sort all these out...  The scanner has been working fine.


Just thought there might be someone who is facing the same problem.


At August 27, 2013 at 8:41 AM , Blogger Janina Newman said...

Thanks for posting this. I was getting the same message with my P-150 even though I was only scanning one page. Reinstalled, rebooted, and now it works. Thanks!

At November 12, 2013 at 5:34 AM , Anonymous Anonymous said...

Thank you very much! I will reinstall the software.

At November 25, 2013 at 11:42 PM , Anonymous Anonymous said...

thank you very much!

had the same scanner with the same problem!

At December 12, 2013 at 6:43 AM , Anonymous Anonymous said...

Thanks! same model scanner here, was about to get mad and pitch it.

At April 15, 2014 at 8:46 PM , Blogger Lonliest One said...

Did the problem return after you reinstalled?

At September 18, 2014 at 6:08 AM , Blogger steven laurel said...

I have the same model scanner (DR-C125) and the same issue as well, requiring uninstalling and then reinstalling the software. This works, but if too much time goes by without scanning (over a week or so), the problem reoccurs,and I have to uninstall/reinstall. Have had to do this a dozen times over the last year. I have another DR-C125 which I bought 3-4 months after the first one, and this issue has never come up with that one. I have the same version of COT running on both. Perhaps its the firmware?

At April 7, 2015 at 6:33 AM , Anonymous Anonymous said...

This scanner is junk. I've had to reinstall the software several times to eliminate the double feed error, and it keeps coming back. Nice scanner when it works, but half the time it doesn't, requiring a huge amount of time and trouble to get it going again.

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