Tuesday, November 18, 2008


Interesting documentary on call center outsourcing to India.

"30 Days: Outsourcing" (2006) (Part 1/2)

"30 Days: Outsourcing" (2006) (Part 2/2)

  • The Japanese market is protected partly due to the language barrier. Dalian may make a call center to Japan, but I imagine the Japanese are more xenophobic than Americans are given that people's expectations on services are generally high and they can be quite picky on how the service person talks.
  • Whether people like it or not, however, there will be more outsourcing in the future. What's happened to America will probably happen to Japan, though it might be in a smaller scale. It's best to have good language skills whether you try to profit from it or not lose money / position for changes in the environment.
  • There should be some scheme to judge the impact of outsourcing in accepting side, as a flood of new business can give huge impact to the local cuture and how people live. When good things are lost, it's very difficult to restore them.
  • We should not fear changes ahead of us. We should rather enjoy them and try to devise new ways of doing things.


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